The Problem
Every year, businesses worldwide waste billions of dollars on information technology that’s inefficient because it doesn’t communicate clearly with the people who use it.
Software is precisely engineered to fulfill highly specific business requirements and technical specifications, but many systems fail to meet expectations because they’re built with little consideration for the needs of their users. As a result, many of our most powerful business systems are ineffective and underutilized.
The Solution
Wrench in the System tells executives and managers how to turn underperforming digital assets into powerhouse systems—how to diagnose trouble spots, how to specify small changes that can dramatically boost productivity, what questions to ask vendors, and how to reduce training costs.
This timely book by an industry insider shows how any business can achieve a better return on one of its biggest investments.
Wrench in the System reveals:
- Why so many of our essential business systems are confusing
- The hidden costs of forcing people to adapt to clumsy electronic tools
- The secret of matching software to the needs of the company
- How to make low-cost changes that yield direct, measurable improvements in efficiency
- How to leverage the power of technology for innovation
Author Harold Hambrose is the CEO and founder of Electronic Ink, a design consultancy that specializes in designing and developing business systems. His company advises many Fortune 500 companies, and its clients include industry leaders in communications, energy, finance and health care.
With compelling case histories and an engaging narrative, Hambrose exposes popular nonsense about the unique nature of software systems and shows how to evaluate them and measure their performance just as we do every other product.
This important book tells decision-makers what they need to know to unlock the full potential of one of their biggest business investments.
