I’d like to share my response to comments on my interview with CIO.com: Thank you for your passionate responses to this subject. Upon reflection, I probably started off my interview painting with too broad a brush. The definition of a business analyst deserves more discussion and analysis than I offered. Maybe I can clarify my position and weRead More »

Listen to Harold’s interview with Live, with Business for Breakfast on KFNN-AM Phoenix, Arizona. [Audio clip: view full post to listen]

For a long time, software developers have been under the impression that usability practices constitute “good design.” Although usability is a necessary outcome of any successful design exercise, excellent design cannot be guaranteed from the execution of usability practices alone. Usability must be done within the design process and early enough to influence and guideRead More »

I think most vendors want to get the level of detail and “design approach” offered by Mr. Hambrose. However, I think sales teams arrive with a solution to the problem that has a name. When a prospect goes out to purchase a CRM solution, they normally start with a list of requirements and a shortRead More »

I’ve got another book that I’d love to share with people, on a different topic by a different great writer and thinker: Wrench in the System by Harold Hambrose. Hambrose is the founder and CEO of Electronic Ink, a design consultancy for information systems. What he mostly does is work on making enterprise systems workRead More »